As of March 2024, Southwest Airlines was ranked first, according to a customer satisfaction index in Canada and the U.S., in economy/basic economy class, with a score of 685. Delta and Allegiant ranked second and third, with scores of 651 and 633, respectively.
North American airline satisfaction index scores* on economy/basic economy flights as of March 2024
* The index score is based on responses from 9,582 passengers who flew on a major North American airline within the past month. Index scores are based on a 1,000-point scale.
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J.D. Power. (May 8, 2024). North American airline satisfaction index scores* on economy/basic economy flights as of March 2024 [Graph]. In Statista. Retrieved January 02, 2025, from https://www.statista.com/statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
J.D. Power. "North American airline satisfaction index scores* on economy/basic economy flights as of March 2024." Chart. May 8, 2024. Statista. Accessed January 02, 2025. https://www.statista.com/statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
J.D. Power. (2024). North American airline satisfaction index scores* on economy/basic economy flights as of March 2024. Statista. Statista Inc.. Accessed: January 02, 2025. https://www.statista.com/statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
J.D. Power. "North American Airline Satisfaction Index Scores* on Economy/Basic Economy Flights as of March 2024." Statista, Statista Inc., 8 May 2024, https://www.statista.com/statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
J.D. Power, North American airline satisfaction index scores* on economy/basic economy flights as of March 2024 Statista, https://www.statista.com/statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/ (last visited January 02, 2025)
North American airline satisfaction index scores* on economy/basic economy flights as of March 2024 [Graph], J.D. Power, May 8, 2024. [Online]. Available: https://www.statista.com/statistics/321682/customer-satisfaction-with-traditional-airlines-in-north-america/
